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FAQ’s

Using hug your house

Why do I need to sign up?

Although you can access most sections of the website without holding an account you won’t be able to post any content to the site until you sign up. It’s completely free to join for all users and you can then add your own projects, rate projects, place classified ads and post questions to the community as well as access all the best deals for home & garden products online.

How do I change my password?

Make sure you are signed into your account
On your profile page, click on “change password” button
Enter your new password in both fields

How do I post a project?

It’s really easy to add a project, simply give your project a title, add a short description and then tell us about your achievement in up to 750 words. You can add pictures with captions to explain each photo. Trade Professionals can even add video for £5 and feature your project in your chosen category for £10. Your project will be instantly published but you can access your postings from your profile page to edit your postings at any time.

Do I need to re-size my pictures prior to upload?

No need to worry, our processes will re-size your pictures seamlessly as long as each image doesn’t exceed 2MB.

Can I edit a project that I’ve posted?

Yes, simply click on your project from your profile page and click edit, you can change text and images and once you’ve made the changes you can re-post your project.

How do I place a classified ad?

From your profile page, click “place a classified ad”. Select the trade type you are looking for and describe your needs in the description box and once you publish your ad you can check the details by clicking on “View My Classified Ads” on your profile page. It’s a great way to find a trade professional to work on a project for you without having to go through the lottery of picking someone out of the local paper.

Our trade professionals are able to search through the classifieds section by job type and distance from their postcode to find potential work. They will respond to your ad by email and you get to check out their profile, the work they’ve done, their qualifications and trade body associations before responding to them if you wish. The key is that you are in control and only you decide which trade professional you’d like to get a quote from. You decide the completion date for the job, you can edit it at any time and all ads are listed as newest first. Once you’ve found the trade professional you want you can remove your ad easily so you don’t get any more emails.

Why post a question?

A problem shared is a problem halved so they say. So why not post a question to the community if you need some advice on any aspect of any job. Hug your house is a great resource with thousands of users and trade professionals who can offer advice on questions posted by the community. You can rate the answers accordingly and each star you dish out helps build the profile of the member that receives it.

 Why rate other projects?

Hug your house is all about interaction and we want you to rate the postings you see and share them with your friends. Each members profile will be enhanced by the number of likes they receive which in turn allows other users to see how many posts any user has uploaded and the ratings they’ve had at a glance from the member’s profile page.

 How can I make the most of the brand downloads?

We have created this section to allow trade professionals, manufacturers and retailers to add the “as featured on hug your house” logo to your own website, literature or company vehicle/s. There are a number of versions available for online use or small & large format print types. It’s a great tool that gets you noticed and instantly allows potential customers to check out your profile and get in touch.

If you still have a question, please send it to info@hug.pitbot.net and a member of the team will get back to you.

 

 

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